N.M. Public School Logo N.M. PUBLIC SCHOOL Fee Payment Portal

Refund & Cancellation Policy

N.M. PUBLIC SCHOOL

ViII-SAINI, Post-Baidpura, Greater Noida, G.B. Nagar, U.P. - 203207

nmps_grnoida@rediffmail.com | +91-8800380838

1. General Policy

This Refund & Cancellation Policy applies to payments made to N.M. PUBLIC SCHOOL through the School's website, online payment portal, or other authorized payment methods.

By making an online payment, the payer acknowledges and agrees to the terms mentioned in this policy.

2. School Fee Payments

School fees and other charges are payable according to the fee structure, schedule, and rules applicable to the student and academic session.

Before completing an online payment, the payer should carefully verify the student details, fee head, amount, academic session, and other transaction details.

3. Cancellation of Payment

Once a payment has been successfully completed, it generally cannot be cancelled directly through the online payment portal.

If a payment was made incorrectly, the payer should contact the School as soon as possible with the relevant transaction details.

Cancellation or refund requests will be reviewed by the School and processed according to the applicable School rules and circumstances of the transaction.

4. Refund Eligibility

A refund may be considered in situations such as:

  • Duplicate payment for the same fee or transaction.
  • Payment made for an incorrect amount due to a technical or processing error.
  • Payment successfully debited from the payer's account but not appropriately reflected in the School's payment records.
  • Any other situation where the School determines that a refund is appropriate according to its applicable policies.

Approval of a refund is subject to verification of the transaction and the applicable rules of the School.

5. Non-Refundable Payments

Certain payments may be non-refundable depending on the nature of the fee, service, registration, activity, admission process, or other applicable School rules.

Users should review the applicable fee conditions before completing a payment.

6. Failed or Pending Transactions

If the payer's bank account has been debited but the transaction is shown as failed, pending, or unsuccessful on the School's portal, the payer should not immediately make another payment.

The transaction should first be verified with the School or payment gateway.

In cases where the amount has been debited but the payment has not been received by the School, the amount may be subject to the payment gateway or banking system's settlement and reversal process.

7. Refund Processing

Once a refund is approved, the refund will normally be processed through the applicable payment channel or payment gateway.

The time required for the refunded amount to appear in the payer's bank account may depend on the payment gateway, bank, card issuer, or other financial institution (typically 3 to 7 working days).

The School cannot guarantee the exact time required by a bank or payment service provider to credit a refunded amount.

8. Payment Gateway Charges

Where applicable, payment gateway, transaction, service, or processing charges may be imposed by the respective payment service provider.

Such charges may not be refundable where they have already been charged by the payment service provider, subject to the applicable terms of that provider.

9. Refund Request

For any refund or payment-related issue, the payer may contact the School and provide the following information:

  • Student Name
  • Admission or Student Identification Number, where applicable
  • Transaction ID or Payment Reference Number
  • Date of Payment
  • Amount Paid
  • Reason for the Refund Request

Providing complete transaction information can help the School investigate and process the request efficiently.

10. Unauthorized Transactions

If you believe that a payment has been made without your authorization, please contact your bank or payment service provider immediately and notify the School with the relevant transaction information.

The School may investigate the transaction and take appropriate action based on the available information.

11. Changes to This Policy

N.M. PUBLIC SCHOOL may update this Refund & Cancellation Policy from time to time to reflect changes in payment processes, School policies, services, or applicable requirements.

The updated policy will be made available on the applicable website or payment page.

12. Contact Us

For refund, cancellation, failed payment, duplicate payment, or other payment-related queries, please contact the School:

School: N.M. PUBLIC SCHOOL

Address: ViII-SAINI, Post-Baidpura, Greater Noida, G.B. Nagar, U.P., 203207

Email: nmps_grnoida@rediffmail.com

Phone: +91-8800380838

Refund & Cancellation Policy: By making a payment through the School's online payment facility, the payer acknowledges and agrees to this Refund & Cancellation Policy.